At Chyrpe, we care about your privacy and the protection of your data. You will find more details below, but we want to make one thing clear right here in the beginning: We do not sell any of your data and use only the most modern technological infrastructure and safety mechanisms to safeguard your sensitive information that you entrust us with.
Welcome to Chyrpe’s Privacy Policy. Thank you for taking the time to read it.This Privacy Policy applies from 1 February 2024.
The company responsible for your information under this Privacy Policy (the “data controller”) is: Greenrocks Development Ltd. 128 City Road London EC1V 2NX United Kingdom
This Privacy Policy applies to websites, apps, events and other services we operate under the brand Chyrpe. For simplicity, we refer to all of these as our “services” in this Privacy Policy. Some services may require their own unique privacy policy. If a service has its own privacy policy, then that policy – not this Privacy Policy – applies.
To match you with other individuals, we need to collect some information about you, such as basic profile details and the types of people you’d like to meet. We also collect information about your use of our services such as access logs.
Information you give us
You choose to give us certain information when using our services. This includes:
- When you create an account, you provide us with your phone number, as well as some basic details necessary for the service to work, such as your gender, date of birth, and who you’d like to connect with.
- When you complete your profile, you share your sexual orientation and preferences with us. Where you provide such elements to us, you consent to us using it for the purposes identified and as laid out in this Privacy Policy. You can also share additional information with us, such as details on your bio and your interests, as well as content such as photos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album.
- When you subscribe to a paid service or make a purchase directly from us (rather than through a platform such as iOS or Android), you provide us with information related to the purchases you make and our payment processors with information such as your debit or credit card number or other financial information.
- When you participate in beta tests, surveys, focus groups or market studies, you give us your insights into our products and services, responses to our questions and testimonials.
- When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
- If you contact us (e.g. through our customer care team or on social media), we collect the information you give us during the interaction. If you share with us information about other people (for example, if you use contact details of a friend for a given feature), we process this information on your behalf in order to complete your request.
- We also process your chats with other users as well as the content you publish to operate and secure the services, and to keep our community safe.
In addition to the information you may provide us directly, we receive information about you from others, including:
- Users may provide information about you as they use our services, for instance as they interact with you or if they submit a report involving you.
- When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services.
- Precise geolocation data: If you give us your consent, we can collect your precise geolocation (latitude and longitude) from your device. We will only collect this when you actively ask us to determine your current location for the profile. We will not collect this information in the background. We will always only store permanently the location you select on the map. This may be your current location or any location you prefer.
- Selfie Verification data: If you choose to participate in our Selfie Verification feature, we collect your face geometry data, which may be considered biometric data in some jurisdictions, to verify you. We delete this data promptly and do not store it longer than necessary for the purpose.
- Other information: We may collect other information with your permission, such as photos and videos, if you upload them to your profile. As soon as you choose to delete or change them, they will be promptly deleted too and they will never be used for anything but the clear purpose you uploaded them for.
The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you and others safe. We do not sell your data and do not use it for advertising.
Here are details on how we use your information:
A. For Account Management and Service Provision:
- Establish and maintain your account.
- Offer customer assistance and address your inquiries.
- Communicate with you regarding our services.
- Tailor pricing, apply discounts and promotions, and finalize your purchases.
- Organize sweepstakes and competitions.
B. To Facilitate Connections Among Users:
- Suggest your profile to other users and vice versa.
- Display profiles to users.Allow users to find and engage with each other.
C. For Service Enhancement and Innovation:
-Conduct beta testing, focus groups, market research, and surveys.
- Analyze interactions with our customer support to enhance service quality.
- Examine user engagement to refine our services.
- Innovate and introduce new functionalities and services.
D. To Combat Fraud and Unauthorized Activities:
- Identify and address potential, suspected, or confirmed breaches of our Terms of Use, particularly by reviewing reports and user interactions.
- Develop strategies to prevent breaches of our Terms of Use.
- Maintain data related to breaches to prevent future occurrences and enforce our rights, as outlined in our Terms of Use.
- Inform those who report incidents about the actions taken in response.
E. To ensure legal compliance:
- Comply with legal requirements.
- Assist law enforcement.
To process your information as described in this Privacy Policy, we rely on the following legal bases:
- Contractual Necessity: We process your data for A and B purposes to fulfill our contract with you, including account maintenance, profile visibility, and feature provision.
- Legitimate Interests: For C and D purposes, we process your data based on legitimate interests, such as service improvement, user safety, rights enforcement, and legal defense.
- Legal Compliance: For E purposes, we process your data as necessary to comply with laws, retain necessary records, and respond to lawful requests.
- Consent: When dealing with special or sensitive data, your consent to our processing signifies your agreement with this Privacy Policy. You can withdraw consent at any time.
Since our goal is to help you make meaningful connections, the main sharing of users’ information is with other users. We also share some users’ information with service providers and partners who assist us in operating the service and, in some cases, legal authorities.
With other users
You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being visible.
If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings.
If someone submits a report involving you (such as a claim that you violated our Terms of Use), we may communicate to the reporter actions, if any, we took as a result of their report.
With our service providers and partners
For some of our operations, we rely on services provided by third-party companies. This is mainly the case for data storage, authentication and processing.
We follow a strict vetting process prior to engaging any vendor or working with any partner.
For corporate transaction
We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganisation, dissolution, bankruptcy or other change of ownership or control.
With law enforcement/when required by law
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, summons or search warrant, government/law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
To enforce legal rights
We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
With your consent or at your request
We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information. We may use and share non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioural data, location in de-identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances.
Sharing of information may involve cross-border data transfers. All permanently stored data is kept on servers in the EU and UK. However, it might be processed by servers in the US on an occasional basis for technical reasons. When we transfer personal information outside of the EEA, the United Kingdom, Switzerland or other countries which data protection laws have been deemed adequate by the European Commission or other competent governmental body, we use standard contract clauses (standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data) or other appropriate transfer mechanism.
We want you to be in control of your information, so we want to remind you of the following options and tools available to you:
Access/Update tools in the service
Tools and account settings can help you access, rectify or remove information that you provided to us and that’s associated with your account directly within the service. If you have any questions on those tools and settings, please contact our customer service team for help here.
Device permissions
Mobile platforms can have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications and advertising identifiers. You can change your settings on your device to either consent or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose functionality.
Uninstall
You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. Remember that uninstalling an app does NOT close your account. To close your account, please use the corresponding functionality on the service. Account closure. You can close your account by using the corresponding functionality directly on the service. We also want you to be aware of your privacy rights.
Access/know
You have the right to request a copy of the information we keep about you, and to receive this in a portable format. You can exercise your right to access directly within the service by contacting us.
Delete/erase
You may request that we delete the personal information we keep about you. You can exercise your right to delete by contacting us.
Correct/update
You can correct most information you provided to us by editing your profile directly in the service. If you believe the information we hold about you is inaccurate, you may contact us to rectify it. For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests. Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else. If you wish to receive information relating to another user, such as a copy of any messages you received from them through our service, the other user will have to contact us to submit a separate request for their information. We may also ask them to provide proof of identity before we can answer the request. Also, we may not be able to accommodate certain requests to object to or restrict the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. You have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information.
We keep your personal information only as long as we need it for legitimate business purposes and as permitted or mandated by applicable law. If you decide to stop using our services, you can close your account and your profile will stop being visible to other users. When you decide to delete your account, we delete your information as soon as possible unless it is subject to ongoing investigations regarding harmful behaviour.
Our services are restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a user is under the age of 18, please use the reporting mechanism available on the service.
Because we’re always looking for new and innovative ways to help you build meaningful connections and strive to make sure explanations about our data practices remain up-to-date, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.
Greenrocks Development Ltd. 128 City Road London EC1V 2NX United Kingdom
